Privacy Policy

Overview

This Privacy Policy has been created to express our commitment to protect information provided by users. The Network of Counsellors in Private Practice (NCPP) is aware of the current trend towards communications and distribution of information, and we have established protocols and security measures to keep your information protected from mischievous use, as far as reasonably possible.

The practices and policies described herein apply to all users of NCPP. Each time you visit the website and use any of our services you are, by doing so, accepting the practices and policies described below. You agree that by using the website and services (including external services, groups & forums) of NCPP (together being the “website”) you are expressly and affirmatively consenting to our use of information that you have provided. NCPP will only use that information for the purpose of providing the services mentioned on the website, together with periodically providing you information on its products and services.

Collection of Personal Information

For the purpose of operating the website effectively and providing the services described on the same, NCPP may collect personal information. Generally we will inform you of the use of the information and provide optional fields to information that is not mandatory by the system.

Distribution of Personal Information

The use of your information will be restricted to the provision of the services that are characterised on the website, unless you expressly consent otherwise. If there are legal requirements to access your personal data, you will be informed before the event is conducted.

All users should be aware that by voluntarily displaying personal information in the website (such as in a Group or Forum), that information can be accessed by other users.

NCPP will only collect personal information from individuals by fair and lawful means which is necessary for its functions. NCPP will only collect sensitive information with the consent of the individual and if that information is reasonably necessary for the functions of the website.

The information requested from individuals will only be used to provide you with NCPP’s services, which may include providing you access to webinars, training, courses, videos, content and templates; obtaining feedback about webinars, training, courses, videos, content and services; advise you of upcoming events; administering and managing your profile, including billing and collecting debts; further developing and improving our business and systems; and informing you about new products and services that we may introduce from time to time. If an individual chooses not to provide certain information then NCPP may be unable to register that person as a user or member.

Your personal information will be held by NCPP for a period up to 30 years.

Disclosure of personal information

For the purposes set out above, we may disclose your personal information to the following organisations:

• Service providers who assist with managing the services we provide to you including information technology, educational services, marketing and debt recovery.
• Organisations involved in the transfer/sale of all or part of our assets or business.

NCPP will not disclose an individual’s personal information to another person or organisation unless:

1. the individual concerned is reasonably likely to have been aware, or made aware that information of that kind is usually passed to that person or organisation; 
2. the individual concerned has given written consent to the disclosure;
3. NCPP believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person; 
4. the disclosure is required or authorised by or under law; or
5. the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue. 

Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, NCPP shall include in the record containing that information a note of the disclosure.

Any person or organisation that collects information on behalf of NCPP or to whom personal information is disclosed as described in this procedure will be required to not use or disclose the information for a purpose other than the purpose for which the information was collected by them or supplied to them.

Security and integrity of personal information

NCPP is committed to ensuring the confidentiality, security and integrity of the personal information it collects, uses and discloses.

NCPP will take all reasonable steps to ensure that any personal information collected is relevant to the purpose for which is was collected, is accurate, up to date and complete.

NCPP will store securely all records containing personal information and take all reasonable security measures to protect personal information it holds from misuse, interference, loss, unauthorised access, modification or disclosure.

Where NCPP has no further use for personal information for any purpose disclosed, or is no longer required to maintain that personal information, all reasonable steps will be taken to destroy or de-identify the information.

Right to access and correct records

Individuals have the right to access or obtain a copy of the personal information that NCPP holds about them. Requests to access or obtain a copy of personal information must be made in writing. There is no charge for an individual to access personal information that NCPP holds about them; however NCPP may charge a fee to make a copy. Individuals will be advised of how they may access or obtain a copy of their personal information and any applicable fees within 10 days of receiving their written request.

If an individual considers their personal information to be incorrect, incomplete, out of date or misleading, they can request that the information be amended. Where a record is found to be inaccurate, a correction will be made as soon as practical. Where an individual requests that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record. There is no charge for making a request to correct personal information.

Written requests for access to, to obtain a copy of, or correct personal information held by NCPP should be sent to:

Complaints about an alleged breach of the APPs

Where an individual believes that NCPP has breached a Privacy Principle in relation to that individual they may lodge a complaint using NCPP’s grievance handling procedures.

Publication

These Privacy and Personal Information Procedures will be made available to persons seeking to register with NCPP by publication on NCPP’s website: www.ncpp.community.

IP Addresses

NCPP web servers collect your IP address to assist us maintain the quality of the services provided and to be able to diagnose any problems with the system. The information collected is aggregate only and cannot be associated with your private information.

Cookies

The use of cookies is a tool to improve your access to the website, and sometimes a requirement to access specific sections of the same. Although you can change your web browser configuration in order to block cookies, it is not a recommended practice as it may restrict your access to our services.

NCPP will never sell, hire or distribute any information to third parties which are not involved in the system unless there is an affirmative consent from the user.

Access to Private Information

We encourage members to frequently update and maintain their personal information. If you are having any problems with editions and updates, send an email to our support team.

Information Security

Your login username and password are unique and will not be distributed to any other party. Mental Health Academy will confirm your username and password via email upon registration; it is your responsibility to keep it from others. We will not allow access to your details by third parties unless your explicit authorisation is given.

Public Information

Any information posted in a Forum or Group or web resource (even if that forum or group is Private) is regarded as public information. Although NCPP strives to maintain the security of your personal information, we cannot protect it when placed in a public environment.

Communications

All written communications between members and NCPP will be recorded for the purposes of providing end-user support and improving service quality. This information will only be accessed by our support team and only be used for the purposes of improving your use of the system.

Email Communications

NCPP may contact you if there are any problems with your personal information, account details or other issues relating to the provision of our services. We will never contact you by email for the purposes of obtaining financial information (such as bank details or credit card numbers).

When a payment is processed and declined for any reason, we will inform you via email. However, if you need to update your payment details, please do not do so via email. Members are requested to contact our support team during business hours on (07) 3112 2000 to update details via the phone.

Telephone Communications

The NCPP support team may contact members to help with problems they may encounter from time to time. We advise you not to provide your password during telephone communications.

Feedback

NCPP encourages users to provide feedback about our website and services. All enquiries will be carefully considered and responded to by our customer support team (along with any actions it may require).

Online Newsletter

By registering as a member with NCPP you will receive our members newsletter (ezine) to keep you informed of our services and offers. Your name and email will be used for the delivery of the newsletter. You can automatically unsubscribe from the ezine at any time using the link within the ezine.

Advertising and Third-Party Information

The website may contain advertising and other types of information about third-party companies. Usually, the information will be linked to their website with the purpose of providing convenience to our users. NCPP is not responsible for the information provided by these companies, whether in our website or theirs. Nevertheless, NCPP will review relevant information before publishing any details on the website. This process will occur in order to protect our members from viewing any type of inappropriate content.

Updates

The website content may be updated at any time. In the case of a major change, users will be provided with a notice either by email or through the website. Any changes to this Privacy Content or the Terms and Conditions will be updated on the website (we advise our users to periodically check the contents for any changes).

User Tips

• Do not provide your username or password or access to other people (unless absolutely necessary). If you must, it is recommended you subsequently change your password.
• Remember to log out and close your browser when you have finished a session.
• Ensure you do not expose private information in public notice boards.
• Be aware of security measurements when using a public computer.
• Be careful with hoax emails, unsolicited messages, and other suspicious communications, particularly if they ask for personal, financial, or account information.

Other Information

If you have any enquiries about this Privacy Content or any of our services, please email us.

To find out more information about privacy content in Australia, visit the Australian Federal Privacy Commissioner's website.